The Complaints Handling Policy (Policy) provides details on how Workforce Opportunities and Residency Cayman (WORC) will deal with complaints made against it and the process it will follow.
WORC strives to satisfy the needs of its customers. It is committed to resolving complaints and recognizing the individual's right to complain as part of improving service delivery.
The Policy sets standards and procedures for managing complaints from, or on behalf of, external person and intends to offer advice and guidance to persons who wish to complain to WORC or advise others on this Policy.
Anyone who has been affected by a decision or action (including a failure to make a decision or take action) can make a complaint. All complaints will be dealt with fairly, courteously, and impartially within the established time frame.
Personal information processed and handled in accordance with The Data Protection Law, 2017, The Whistle Protection Law, 2015, and the Freedom of Information Law (2018 Revision).
Complaints Handling Policy Click Here