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Complaints

The Complaints Handling Policy (Policy) provides details on how Workforce Opportunities and Residency Cayman (WORC) will deal with complaints made against it and the process it will follow. 

WORC strives to satisfy the needs of its customers. It is committed to resolving complaints and recognizing the individual's right to complain as part of improving service delivery.

The Policy sets standards and procedures for managing complaints from, or on behalf of, external person and  intends to offer advice and guidance to persons who wish to complain to WORC or advise others on this Policy.

Anyone who has been affected by a decision or action (including a failure to make a decision or take action) can make a complaint. All complaints will be dealt with fairly, courteously, and impartially within the established time frame.

Personal information processed and handled in accordance with The Data Protection Law, 2017, The Whistle Protection Law, 2015, and the Freedom of Information Law (2018 Revision).

Complaints Handling Policy Click Here

 

SUBMIT A COMPLAINT BY COMPLETING THE BELOW FORM

 

Person Making Complaint
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You must have complainant's consent
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The information stated above is an accurate account of the complaint to the best of my knowledge. I understand that this complaint will be treated confidentially. However, it may be necessary for the Workforce Opportunities & Residency Cayman (WORC) Department to contact me in order to obtain more information on the complaint, and I will assist as necessary. I also understand that by making a complaint, a decision may not necessarily be reversed, nor can the Department guarantee that a policy will be changed. Investigations will be conducted in accordance with all the relevant Policies, Rules, Regulations and Laws.

Declaration: I declare the information provided in this complaint to be correct and true to the best of my knowledge. I am aware that making a false statement or representation is a criminal offense and punishable under the Immigration (Transition) Act 2021.